Return and Refund Policy

At UrbanHues by Roma, we strive to provide you with the best shopping experience and ensure your satisfaction with every purchase. We understand that occasionally, you may need to return or exchange an item. Please read our Return and Refund Policy carefully to understand the guidelines and procedures.

1. Returns:

• We accept returns within 14 days of the delivery date.
• To be eligible for a return, the item must be unused, unworn, and in the same condition as received, with all tags and labels attached.
• Please note that customized or personalized items are not eligible for return, as they are specially tailored to your preferences.

1. Refunds:

• Once we receive the returned item and verify its condition, we will initiate the refund process.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow up to 7 business days for the refund to be processed and reflected in your account.

1. Return Procedure:

• Before returning any item, please contact our customer support team to initiate the return process. You can reach us via email or phone, and our team will guide you through the necessary steps.
• To ensure a smooth return process, we require a video of the unboxing and opening of the package. This video is necessary to verify the condition of the returned item and prevent any discrepancies.
• Upon receiving your return request, we will provide you with detailed instructions on how to proceed and where to send the item.

1. Return Shipping:

• The customer is responsible for the shipping costs incurred when returning an item, unless the return is due to a mistake on our part (e.g., wrong item shipped or item arrived damaged).
• We recommend using a trackable shipping method to ensure the safe delivery of the returned item.

1. Exchange:

• If you wish to exchange an item for a different size or color, please contact our customer support team. We will assist you in processing the exchange, subject to availability of the desired item.
• The same return procedure and guidelines mentioned above apply to exchanges.

Please note that our return and refund policy may be subject to change. It is your responsibility to review the policy periodically for any updates.

If you have any further questions or need assistance regarding returns or refunds, please don’t hesitate to contact our customer support team. We are here to help you have a smooth and satisfactory shopping experience with UrbanHues by Roma.